Shipping policy

General Terms

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. All products sold by CoinsTV are delivered in the condition stated as per generally accepted industry standards. All prices and specifications are subject to change without notice. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to CoinsTV within 24 hours of receipt of the corresponding order. We strive to ship all package within 7 business days of full payment of order, however, due to the inherent nature of unique collectible products, at times this might not be possible. Although products may be indicated as available on the site, we cannot always guarantee availability and some products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products. We reserve the right, without liability or prior notice, to cancel any order.  Because of the nature of the Internet, online ordering your purchase from CoinsTV acknowledges that you have read and agree to these terms and conditions.  All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

CoinsTV Return Merchandise Authorization (RMA) Policy

  • All order changes or cancellations must be reported prior to shipping and by phone on 1-833-482-6467.  Returns must include a Return Merchandise Authorization (RMA) Number.  The RMA number can be obtained from our Customer Service department at 1-833-482-6467.  All calls requesting RMA should be in the time designed for them (10:00 AM to 6:00 PM Monday through Friday EST, excluding the national and religious holidays). 
  • Collectible coin and packaging items may be returned for a replacement or a complete refund with 30 days of receipt of the order. 
    • All collectible coins and packaging must be in their original condition and must include all certificates, capsules, packaging or other additional items that were originally included in the order.  All returned or exchanged merchandise must be considered to be in saleable condition, solely deemed at the companies discretion.  If merchandise is not in saleable condition, it may be subject to a 20% restocking fee and/or refused.
  • Bullion items are final sale items and are not returnable.  
    • The term "Bullion Items", for purposes of this provision, refers to ungraded silver, gold, platinum or palladium legal tender coins; and silver, gold, platinum or palladium bars or rounds; as well as any other item advertised, marketed or categorized by the Company as a "bullion item", prior to Customer purchase.
    • The term “Final Sale Items” refers to any item classified as a bullion item or marked as a Final Sale or Final Sale Item, verbally agreed as non returnable or Final Sale, or marked Final Sale in it’s description at the time of purchase.
    • Bullion Items and Final Sale Items may not be returned or canceled for any reason, at any time, but in the event of a manufacturer's defect may be exchanged for the same item, within the Company's sole discretion, if otherwise available.
  • All returned orders may be subject to quality, authenticity and originality tests by CoinsTV testing facility or by a third party authorized by CoinsTV. Upon the explained test(s) results, nondefective items may be subject to a 20% restocking fee.
  • CoinsTV reserves the right to refuse any request or actual return, exchange or refund if it does not meet our stated terms.

Navidium Shipping Protection

To give our customers added peace of mind, we offer optional Shipping Protection at checkout through Navidium. This service protects your order against loss, theft, or damage during transit. Please review the following terms and conditions before choosing this service.

What is Navidium Shipping Protection?

Navidium Shipping Protection is an optional service that safeguards your order while it's on its way to you. If something goes wrong during shipping — your package is lost, stolen, or arrives damaged — Navidium allows you to quickly file a claim and get a resolution.

What’s Covered

Shipping Protection includes coverage for:

  • Lost Packages: If your order never arrives and the carrier is unable to confirm delivery.
  • Damaged Packages: If items arrive broken or otherwise damaged due to shipping issues.
  • Stolen Packages: If your order is marked as delivered, but you didn’t receive it (documentation may be required).

What’s Not Covered

Shipping Protection does not cover:

  • Orders where an incorrect or incomplete address was entered at checkout.
  • Minor cosmetic damage (e.g. scuffed packaging) that doesn’t affect the product itself.
  • Delays caused by the carrier or customs.
  • Packages marked as delivered with no evidence of theft.
  • Items damaged after delivery has been confirmed.

How to File a Claim

If you purchased Navidium Shipping Protection and need to file a claim:

  1. Contact us at customerservice@coinstv.netwithin 15 days of the delivery date (or estimated delivery date for lost packages).
  2. Provide your order number and a brief description of the issue.
  3. For damaged items, include clear photos of the packaging and product.
  4. For theft, we may request additional documentation, such as a police report or signed affidavit.

We will work with Navidium to process your claim as quickly as possible, typically within 2–5 business days.

Resolutions

Approved claims may be resolved in the form of:

  • Replacement items (if available)
  • Store credit
  • Refund to your original payment method

The type of resolution may vary depending on product availability and the nature of the claim.

Opting Out

Navidium Shipping Protection is optional. If you remove this service at checkout, any loss, damage, or theft that occurs during shipping is not covered, and we will not be able to offer replacements or refunds.

Questions?

If you have questions about your coverage or need help with a claim, please contact us at customerservice@coinstv.net. For more information about Navidium, visit https://navidiumapp.com.

By purchasing Navidium Shipping Protection, you agree to these Terms & Conditions.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. CoinsTV and it affiliates shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach contract, negligence, or any other legal theory. 

State and Provincial Law Rights

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This policy gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

RETURNS

Mystery products are final sale. This includes all formats of mystery boxes and packs (UltraBreaks, Fast Breaks, Breaks HQ, Stack Pack, and similar items). Due to the nature of randomized odds, these products are not eligible for return, refund, or exchange.